Rules to submit complaints and suggestions

Dear Customers!

We are glad to hear your wishes enabling us to improve servicing. You can act as a “conductor”, who will help our bank “orchestra” play better. That is why we appeal to every customer – “Become our conductor!”

Our objective is to ensure a high level of customers’ satisfaction through qualitative servicing, therefore your suggestions, complaints and comments we receive and consider with due diligence are our most valuable information.

We are ready to receive your suggestions, complaints and comments in any form suitable for you:

through books and boxes of complaints and suggestions available in all departments of the Bank;
through e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
through the link “Comments and Complaints” on the official website of the Bank (http://www.optimabank.kg/comments-and-complaints/leave-a-suggestion.html);
through sending a letter to the mail address: 493, Zhibek Zholu Avenue, Bishkek, Kyrgyz Republic, 720070
24-hour/7days Contact Center: (312) 90 59 59, 0-800-100-00-00 (call is free from the fixed phones of “Kyrgyztelecom” OJSC); through short number 1001 for free calling of Beeline and Megacom users;

We kindly ask you to specify your full name, contact data: postal address, phone number, e-mail irrespective of what kind of communication channel you choose.
A customer is also entitled to apply to the Bank with the request on a personal meeting with the Head of the Bank or a Branch Office. The Heads may meet customers at any time during business hours of the Bank.
The Optima Bank provides written answers to complains and proposals of customers, if they are not anonymous. It shall take 10 business days to consider an appeal and prepare a reply from the date when appeal was registered. If your appeal requires more time for consideration, you will be additionally informed about it.
Follow the link below to review the extract from the Provision on acceptance and consideration of complaints and proposals from the customers of the “Optima Bank” OJSC:

Provision on acceptance and consideration of complaints and proposals from the customers of the “Optima Bank” OJSC

We highly appreciate comments of our customers and use them to improve servicing quality. Each of your applications is another step towards our collective success, your gift to our Bank.
Thank you for your trust! Welcome to Optima Bank!

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Currency rates

Cash Rates

06/05/2023	Buy	Sell
USD	87.4000	87.9000
EUR	93.4000	94.4000
RUB	1.0650	1.0900
KZT	0.1350	0.2050
All rates

Cashless Rates

05.06.2023	Buy	Sell
USD	87.2000	87.6400
EUR	93.4000	94.4000
RUB	1.0400	1.1100
KZT	0.1350	0.2050
All rates

Payment Cards Rates

05.06.2023	Buy	Sell
USD	87.4000	87.9000
EUR	93.4000	94.4000
RUB	1.0540	1.0900
KZT	0.1350	0.2050
All rates

NBKR Rates

05.06.2023	Rate
USD	87.5900
EUR	94.3038
RUB	1.0816
KZT	0.1956
All rates

*The rates for buying and selling non-cash foreign currency established by this Order are valid for clients of legal entities and individual entrepreneurs.

For conversion transactions on demand accounts of individuals, including through the Optima24 application, the rates for buying and selling cash foreign currency established by this Order are applied.

The established rates for buying and selling cash and non-cash foreign currencies are valid for the amount of 25 000 US dollars or the equivalent of 25 000 US dollars in other foreign currencies. For transactions for amounts over 25 000 US dollars, the rate is set by the Treasury Department of Optima Bank OJSC by agreement.