Optima Bank
ATMS and Bank offices(312) 90 59 59
Skype: OptimaBank
 

Application form of an individual (bank’s customer)

1. Your sex:


Please, enter Your sex

2. Your age:







Please, enter Your age

3. Area of your activity?









Please, specify the Branch’s department

4. Specify the Branch’s department that you apply most often

Please, identify the Optima Bank branch you visit frequently

5. Please, rate how satisfied you are with the quality of banking servicing when you used services (or consulted) as well as with servicing in Optima Bank in whole.

 
Products
Not satisfied
Rather not satisfied
Rather satisfied
Satisfied
Did not use / No answer
1
Opening and servicing of a bank account
Please, enter your assessment of these issues
2
Money transfers without opening account
Please, enter your assessment of money transfers without opening account
3
Fixed-term deposits
Please, enter your assessment of these issues
4
VISA payment cards
Please, enter your assessment of these issues
5
Credits
Please, enter your assessment of these issues
6
Payment for utility and communication services
Please, enter your assessment of these issues
7
Currency exchange
Please, enter your assessment of these issues
8
Safe depositary
Please, enter your assessment of these issues
 
Servicing at the Bank in general
Please, enter your assessment of these issues

6. Please, rate how you are satisfied with listed parameters of services in Optima Bank?

 
Service parameters
Not satisfied
Rather not satisfied
Rather satisfied
Satisfied
No answer
1
Number of installed ATMs
Please, enter your assessment of current parameter of services in Optima Bank
2
Meeting of deadlines for provision of services
Please, enter your assessment of current parameter of services in Optima Bank
3
Existence of customer feedback
Please, enter your assessment of current parameter of services in Optima Bank
4
Completeness and availability of rendered consultations
Please, enter your assessment of current parameter of services in Optima Bank
5
Competency and professionalism of the Bank’s employees
Please, enter your assessment of current parameter of services in Optima Bank

7. Please, rate to what extent you agree with the following statements?

 
 
Do not agree
Rather not agree
Rather agree
I agree
No answer
1
The Bank offers lower credit rates as compared to competitors
Please, enter your assessment of current statement
2
The Bank charge adequate commission fees for transactions
Please, enter your assessment of current statement
3
The Bank enjoys attractive rates on deposits
Please, enter your assessment of current statement
4
The Bank offers a wide range of various services
Please, enter your assessment of current statement
5
Probability to receive a loan in Optima Bank (after filing of application) is higher than in other banks
Please, enter your assessment of current statement
6
The Bank enjoys attractive image
Please, enter your assessment of current statement
7
Advertising and PR-materials of the Bank make a good impression
Please, enter your assessment of current statement
8
ATMs of the Optima Bank operate continuously
Please, enter your assessment of current statement

8. What are the reasons for you to choose the Optima Bank for servicing?










9. What do you think, what bank has a better quality of services than in Optima Bank?












Please, give us know where the quality of service is higher then at the Optima Bank (comparing to other banks of the Kyrgyz Republic)?

Please specify what is better in that bank: 

Would you please tell us what does exactly make another bank better?

10. Is there anything that you do not like in operation of the Optima Bank? 


 

11. Do you have any comments, wishes, proposals concerning how the Optima Bank works? 

Please answer all questions in this survey,
the required questions are marked in red.

 

 

Internet-banking

EnterOptima On-line Legal Entities
Optima24 New Internet Banking Service for Cardholders

Currency rates

Cash Rates

05/19/2019 Buy Sell
USD 69.8000 69.9000
EUR 77.5000 78.5000
RUB 1.0750 1.0870
KZT 0.1800 0.1870
All rates

Cashless Rates

19.05.2019 Buy Sell
USD 69.7000 69.9000
EUR 77.4000 78.9000
RUB 1.0600 1.1000
KZT 0.1770 0.1920
All rates

Payment Cards Rates 

19.05.2019 Buy Sell
USD 69.8000 69.9000
EUR 77.0000 79.0000
RUB 1.0600 1.1000
KZT 0.1760 0.1910
All rates

NBKR Rates

19.05.2019 Rate
USD 69.8500
EUR 78.0539
RUB 1.0807
KZT 0.1844
All rates